भारतीय लोक प्रशासन संस्थान
Building Capacity for Good Governance


Indian Institute of Public Administration is ideally poised through its ‘Centre of e-Governance’, christened ‘IIPAeGov’, to be a dynamic catalyst for competence and capacity building (CB) enabled by ICT, new media and emerging technologies. The genesis and long-standing background of the centre vouches for this claim.

It was in the early 1990s that the concept of governance, with the acceptance of digital technologies underwent a major transformation in India. Ever since then, through this Centre (initially referred as ‘Center for Management Studies, Public Enterprises and Computer Applications’), IIPA too channelized its efforts towards IT based research, capacity building and MIS/ GIS consultancies (The World Bank, 1999-2003) as well as for Government of India (Digitisation of 73 reports of Administrative Reforms Committees for DARP&G, 2005). The Centre also undertook the initiative of automating various departments of the office by designing in-house several customised MIS, such as Payroll/ TDS Information System, Computerised Voting for Executive Council Elections, Inventory Management System and Membership Information System., some of which are still in practice. IT based capacity building initiatives were undertaken for training IIPA employees. The capacities of senior and middle level officers were augmented by conducting technical trainings including IT/ LAN, RDBMS , UNIX, Computerised Project Management, Statistical tools for Quantitative research, Design of Computer Based Management information systems-CBIS, one year ‘PG Diploma in Information Technology and Management –ITM for senior executives’ and so on.

Now, in the last few years, GoI has successfully begun to widen the scope of Digital India by prudent application and new media technologies including Open and Big Data analytics, social media and emerging technologies (Artificial Intelligence-AI, Internet of Things, and Internet of Things- IoT). The current focus of the Centre has therefore evolved to enhance the capacity of government employees in innovatively applying these technologies for delivering public services. This has been possible with the overwhelming support from Ministry of Electronics and IT (MeitY), National e-Governance Division (NeGD), MyGov, Department of IT (Delhi State) etc that has catalysed the Centre to fuel its e-strategies around key activities of Digital India programme.

Our Partner

1. Ministry of Electronics and Information Technology (MeitY)
2. National e-Governance Division (NeGD)
3. National Informatics Centre (NIC)
4. Department of Administrative Reforms and Public Grievances (DARPG)
5. Anna Institute of Management (AIM) Chennai, Tamil Nadu
6. West Bengal- Administrative Training Institute (WB-ATI), Kolkata, West Bengal
7. Uttarakhand Academy of Administration (UAOA), Nainital, Uttarakhand
8. Chhattisgarh Academy of Administration (CAA), Raipur, Chhattishgarh
9. Bihar Institute of Public Administration. & Rural Development (BIPARD), Patna, Bihar
10. Meghalaya Administrative Training Institute (MATI), Shilong, Meghalaya
11. Administrative Training Institute (ATI), Naharlagun, Arunachal Pradesh
12. Yashwantrao Chavan Academy of Development Administration (YASHADA), Pune, Maharashtra
13. Himachal Pradesh Institute of Public Administration, Shimla, Himachal Pradesh


The goals and objectives of the proposed Centre of e-Governance, IIPAeGov:
1. To conduct research on digital government, e-governance, deliberative democracy through civic tech platform and knowledge societies with related implementations including Smart Cities, Digital Villages/ Smart Villages.
2. To achieve global benchmarking with emphasis on promoting open content, proven technology and best practices through research and documentation, capacity building, knowledge sharing etc.
3. To capture formative and sustainable practices in digital government and knowledge societies design and implementation.
4. To promote awareness of security issues in digital government and knowledge societies.
5. To provide internships and collaboration opportunities for the students in the domain.
6. To provide in-depth understanding opportunities, challenges and related solutions as well as applicable frameworks related to the emerging landscape of cyber threats.
7. To conduct seminars, brain storming workshops, symposiums and conferences for the promotion of the knowledge of digital government and common platform for exchange of ideas and thoughts.
8. To collaborate with foreign institutions and experts working in the domain of e-government, public policy, governance, development issues etc.

Major Activities

By the year 2000 as the emphasis on e-governance got more pronounced in the country, the Centre, with adequate foresight, wholeheartedly got involved in ‘co – creation of next generation public services’, by designing and conducting several related initiatives. Some of the commendable initiatives such as Nagarik Paramarsh Daur alias Citizen Consultation Round-CCR (2009), Conduct of Office Response Round-ORR ( 2009) and so on. Most notable of these initiatives was the conduct of web based Delphi round conducted for validating citizen-centric e-governance model that had managed to involve 48 international/ national experts drawn from organizations including London School of Economics, McGill University Canada, ACU-Australia, Management Development Institute Haryana, IIMs, IITs, National Informatics Centre, ILFS, and GoI (2010). The outcome of Centre’s activities could be sighted in Digital India programme of GoI (2014), firmly establishing the Centre’s repute as a think-tank for curating its pioneer initiatives.

With support from key players drawn from government including MeitY, NeGD, National Informatics Centre (NIC) , GNCTD viz., Department of IT, Delhi State, as well as industry, has helped ‘IIPAeGov’ to perch itself firmly in the e-Governance landscape of India, which is adequately vouched from its recent activities:

1. Conduct of Impact assessment of e-governance projects some of the recent ones being National Knowledge Network (NKN), MyGov,, Planing , Digging and Monitoring System(PDMS).
2. Design and conduct of MeitY sponsored ‘Training of Trainer’ project for 9 partner states of India (2013 onwards).
3. Conduct of “ICT for Women” event along with JNU. The policy formulation event was sponsored by National Commission of Women (NCW) in the year 2015 .
4. Conduct of NeGD sponsored technical trainings including e-Governance Project Life Cycle (eGLC), Government Process ReEngineering (GPR), Request for Proposal (RFP), Detailed Project Report (DPR), Change Management.
5. Conduct of GNCTD sponsored technical Trainings on SQL-Server, JAVA
6. Support the conduct of The World Bank sponsored Annual Smart Republic Event that focuses on SmartCities (2015 onwards) and Pavan Duggal Associate sponsored international conference on cyberlaw, cybercrime and cybersecurity (2015 onwards) and so on.
7. Support the Design of Smart Villages with IIT-Delhi (2015) and conduct of related Smart Village event with ITPO (2018).
8. Conduct of NeGD sponsored skill based cybersecurity trainings for chief information security officers (CISO) (2018 onwards).


The centre has published eight books and trainers’ compendiums viz. Building Blocks of e-Governance, Trainer’s Manual on Building Blocks of e-Governance, Digital India Framework, Trainer’s Manual of Digital India Frameworks, Digital India: Guiding Principle of e-Kranti, IT Act, Policies and Framework Trainers’ ,Manual on IT Act, Policies, Guidelines, and Regulatory Frameworks for e-Governance with special reference to Digital India, Trainers’ Manual on Guiding Principle of e-Kranti with special reference to Digital India.

A monograph titled “Role of Digital Technologies in Governance” had also been published that served as the Theme Paper for 64th Annual General Conference, 2018, Indian Institute of Public Administration (IIPA) publication, New Delhi.


Charru Malhotra
Associate Professor (e-Governance and ICT)
Coordinator (Centre of e-Governance)
Landline: +91-11-23468393, (R) +91-11-23468593; Fax: +11-23702440
Mobile: +91-9818529298; 9318489364
Email: charrumalhotra.iipa[at]; charrumalhotra[at]
Skype: Charru.malhotra1;
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